Course Overview
- The MB-910: Microsoft Dynamics 365 Fundamentals (CRM) course will make sure you master the concepts of customer engagement along with its multiple apps including Dynamics 365 Sales, Dynamics 365 Marketing, Dynamics 365 Field Service, Dynamics 365 Customer Service, and the capabilities of customer relationship management(CRM) of Dynamics 365 Project Operations.
- To help you prepare for the MB-910: Microsoft Dynamics 365 Fundamentals (CRM) exam, we are providing you with 110 unique mock questions similar to the actual MB-910 exam, carrying detailed and exhaustive explanations.
- By the end of this course, you will be able to pass the MB-910 exam on the first attempt and get one exam closer to becoming a Microsoft 365 Certified: Enterprise Administrator Expert.
Key Features of the Course
- 2 full-length Mock Exams(110 unique questions)
- Scenario-based Practice Tests similar to the MB-910 exam
- The exhaustive explanation for every question
- Auto-updates to the MB-910 course
- 24x7 Support from our Subject Matter Experts
- Unlimited access for 2 years
What is Dynamics 365?
Microsoft Dynamics 365 is a suite of Customer Relationship Management(CRM) and Enterprise Resource Planning(ERP) smart business applications. It includes Dynamics 365 Sales, Marketing, Finance, Services, Commerce, and Supply Chain.
Who should take the MB-910: Microsoft Dynamics 365 Fundamentals (CRM) exam?
The MB-910 exam includes customer engagement features and capabilities of Dynamics 365 apps. It is suitable for people with roles including the Business owner, user, Functional Consultant, and Students.
Why should I take the MB-910: Microsoft Dynamics 365 Fundamentals (CRM) certification?
It is highly recommended for you if you wish to,
- Get a thorough knowledge of the core capabilities of Dynamics 365 Customer Engagement apps
- Accentuate your grasp of Customer Management and Business Operations
- Prove your Dynamics 365 Customer Engagement capabilities to step a level up
- Get your Dynamics 365 skills attested
What are the prerequisites for the MB-910: Microsoft Dynamics 365 Fundamentals (CRM) certification exam?
The suggested prerequisites for the MB-910 exam include a fundamental understanding of,
- Customer engagement applications
- Marketing capabilities
- Automation capabilities of the sales, service, and support lifecycles
- Business operations
- Fundamentals of Dynamics 365 skills
What skills will be measured in the MB-910: Microsoft Dynamics 365 Fundamentals (CRM) exam?
The various exam domains and objectives along with their weightage follow:
- Describe Microsoft Dynamics 365 Customer Insights - Journeys : This section covers 15-20% of the exam. It also involves describing the capabilities of Dynamics 365 through Engagement Audience Insights and Customer Voice.
- Description of Dynamics 365 Customer Service: This domain includes 20-25% of the exam questions. It involves describing various Customer Service Components including case lifecycle, entitlements, service level agreements(SLAs), managing work using queues, and Knowledge Management.
- Description of Dynamics 365 Sales: This part covers around 15-20% of the exam objectives. It includes describing the capabilities of LinkedIn Sales Navigator and Dynamics 365 Sales Insights.
- Description of Dynamics 365 Field Service: This part includes approximately 15-20% of the exam objectives. It covers the description of various field service and scheduling capabilities.
- Explore the core capabilities of customer engagement apps in Dynamics 365: This section covers around 20-25% of the exam. You'll learn about Microsoft Dataverse and get overview of Dynamics 365 customer engagement apps and its common capabilities..
Exam Format and Information
MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
Prior Certification
Not Required
Exam Validity
Lifetime
Exam Fee
$99 USD
Exam Duration
65 minutes
No. of questions
40-60
Passing Marks
700
Recommended Experience
Should be familiar with understanding of business operations and broad knowledge of the customer engagement apps in Microsoft Dynamics 365, including marketing capabilities, and the automation of the sales, service and support lifecycles.
Exam Format
Multiple Choice, Yes/No, Drag & Drop, and Multiple Response
Languages : English, Japanese, Chinese (Simplified), Korean, French, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia), Chinese (Traditional), Italian, and German
Why Choose Us?
Practice Tests
110 Unique Questions wherein you will be amazed by the way of exhaustive explanation for each question and answer.
Unlimited Access
Our Courses come with a unlimited access for 2 years. Once purchased, you can access them for two years.
Experts Support
Our support team consists of experts, ready to clarify all your questions.
Free practice test
Free practice test to get familiarised with the exam format before you enroll
Experts Support
Our support team consists of GCP Cloud Experts, ready to clarify all your questions.
Quality
We provide all of the most up to date training materials possible, verified by industry experts. We update the questions frequently
